Refund policy

Return Policy

⚠️ Important Notice Regarding Medical Products

Due to health and safety regulations, not all items are eligible for return. We follow strict hygiene protocols and industry regulations to ensure the safety of our customers. Please read the policy carefully before purchasing.

✅ Eligible Returns

We accept returns for the following cases:

  1. Damaged or Defective Items

    • Must be reported within 7 days of delivery.

    • Must include photos of the product and packaging.

    • We will offer a replacement, refund, or store credit upon verification.

  2. Incorrect Items Received

    • Must be reported within 7 days of delivery.

    • Item must be unopened, unused, and in original packaging.

  3. Unopened

    • Eligible for return within 14 days of delivery.

    • Must be in original packaging 

    • Buyer is responsible for return shipping costs unless the error is ours.

❌ Non-Returnable Items

For safety and regulatory reasons, we do not accept returns on:

  • Used medical products

  • Custom Logo Laser engraved Items

🔁 Exchange Policy

Exchanges are only available for:

  • Damaged, defective, or incorrect items (see above).

💸 Refunds

  • Refunds are issued to the original payment method within 5–10 business days after the return is approved and processed.

  • Shipping fees are non-refundable, unless due to our error.

📦 How to Request a Return

  1. Contact our support team at [Insert Email] with:

    • Your order number

    • Description of the issue

    • Photo evidence (if applicable)

  2. Wait for return authorization and instructions before sending anything back.

🛡️ Our Commitment

We value your trust and aim to provide high-quality medical products. If you believe an exception should be made to this policy, please contact us — we're here to help.